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Josué
Customer Service Specialist
Contato
Competências
Handled AML and KYC case reviews and analysis to ensure financial crime prevention.
Provided remote and inbound support to U.S. clients, maintaining high customer satisfaction.
Supported customers in technical installation and troubleshooting of Apple devices.
Ensured adherence to U.S. regulations and internal policies during transaction analysis.
Resolved escalated customer issues and managed conflict in service environments.
Formação acadêmica
Idiomas
Resumo
Experienced in AML/KYC compliance, customer service, and technical support with a focus on financial and tech industries.
Principais conquistas
- Reviewed and resolved AML and KYC cases to prevent fraud and money laundering.
- Analyzed customer transactions ensuring compliance with US regulations and policies.
- Managed sensitive customer information maintaining confidentiality and accuracy.
Experiência
Anti-Money Laundering Compliance Analyst
Reviewed and resolved AML and KYC cases to prevent fraudulent and money laundering activities., Analyzed customer transactions to ensure compliance with U.S. regulations and internal policies., Managed sensitive customer information while maintaining confidentiality and accuracy., Worked under...
Customer Support / Technical Support Representative
Provided remote support to U.S. customers, guiding them through technical installation processes on Apple devices., Assisted customers using structured scripts while maintaining a customer-focused approach., Handled inbound and outbound calls to support onboarding and service activation., Ensured...
Customer Service Specialist (Banking & Fraud)
Handled inbound calls for U.S. banking customers regarding fraudulent transactions and account security., Resolved escalated customer issues while maintaining empathy and compliance standards., Explained banking procedures and fraud prevention measures clearly and professionally., Consistently met...