Josue

Systems Support Specialist

Deliver end-to-end technical support for hardware, software, networks, and enterprise systems, sustaining operational continuity across administrative and production areas.. Manage incidents and service requests in Jira Service Management, owning each ticket through resolution with clear communication to users.. Support Windows, macOS, Android, and Microsoft 365 environments, plus label printers, peripherals, and business-critical printing systems.. Administer and maintain servers, networking equipment, and end-user devices to keep infrastructure reliable and secure.. Build automations, electronic forms, digital workflows, dashboards, and reports with Power Automate, Smartsheet, and Excel, replacing manual processes.. Partner with Human Resources, Operations, and Production to digitize and streamline internal processes.. Support IT asset management: hardware procurement, inventory control, maintenance, and equipment lifecycle.. Apply cybersecurity best practices and train users on the secure, efficient use of technology tools.