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Josué
CSR Agent
Contato
Competências
Delivered empathetic and professional service across multiple roles, ensuring customer satisfaction.
Listened carefully to customer concerns to facilitate effective resolution and build trust.
Addressed and resolved customer complaints efficiently in high-pressure situations.
Provided clear and effective information to customers, enhancing their experience.
Remained calm and professional during stressful scenarios like flight delays and cancellations.
Formação acadêmica
Idiomas
Resumo
Dedicated CSR agent with over 5 years of experience in airline and call center environments. Skilled in empathetic communication, conflict resolution, and maintaining professionalism under pressure. Adept at managing diverse customer inquiries, complaints, and claims with a focus on satisfaction...
Principais conquistas
- Managed complaints and claims at Teleperformance, ensuring quick resolution and customer satisfaction.
- Provided empathetic assistance and handled stressful situations effectively at Solvo SAS.
- Resolved diverse customer inquiries and escalated critical issues at Nearsol, boosting loyalty.
Experiência
CSR Agent
I managed complaints and claims with empathy and professionalism., I resolved issues quickly and efficiently to ensure customer satisfaction., I provided clear and effective communication to offer information and assistance to customers.
CSR Agent
I delivered exceptional customer service with empathetic listening and effective problem-solving skills., I remained calm under pressure while handling stressful situations involving delayed or canceled flights., Fostered a welcoming environment by actively assisting travelers and quickly...
CSR Agent
I managed customer inquiries and suggestions with courtesy and professionalism., I resolved customer complaints with empathy, leading to increased loyalty and repeat business., Actively listened to customers, addressed concerns promptly, and escalated important issues to the supervisor.,...