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Josue
Customer Service Specialist with diverse teaching and technical skills
Contato
Competências
Handled chats, calls, and community moderation, ensuring user satisfaction and engagement.
Designed and delivered English lessons for children and adults, both online and in person.
Utilized HTML, CSS, JavaScript for web-related tasks and projects.
Built workflows using Mailchimp, Intercom, Slack, and Notion to streamline processes at UGLYCASH.
Proficient in Microsoft Office applications for documentation, reporting, and communication.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service representative with experience in community moderation, process automation, and teaching English. Skilled in web development tools, office software, and workflow management, with a proven ability to adapt across roles.
Principais conquistas
- Managed chat and call support at UGLYCASH, building workflows and automations to optimize customer interactions
- Moderated online communities on WhatsApp, Telegram, and Reddit, ensuring compliance and engagement
- Taught English to kids and adults both online and onsite, developing tailored lesson plans and language programs
Experiência
Customer Service Representative
Chats and Calls, WhatsApp Communities, Telegram and Reddit moderator, Mailchimp, Intercom, Slack, Notion, Building workflows and process automation