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Juan
Service Desk Analyst
Contato
Competências
Provided front-line technical support for POS systems, troubleshooting hardware and software issues.
Supported freight brokering, driver dispatching, and real-time load tracking for U.S. logistics accounts.
Assisted international travelers and domestic customers with booking, transaction issues, and support platforms.
Engaged in outbound sales of utility plans and tailored solutions for clients in the trucking sector.
Built customer rapport, handled complex issues, and maintained strong client relationships.
Formação acadêmica
Idiomas
Resumo
Experienced in technical support, logistics support, and customer service roles with a focus on client satisfaction and operational efficiency.
Principais conquistas
- Provided technical support to ensure smooth POS operations across multiple restaurant brands.
- Supported logistics accounts by managing freight brokering, driver dispatching, and load tracking.
- Developed client-specific solutions in trucking sector by understanding unique operational challenges.
Experiência
Service Desk Analyst
Provide front-line technical support for POS systems across multiple U.S. quick-service restaurant brands., Ensure smooth checkout operations by assisting store teams with transaction-related issues and troubleshooting both hardware and software incidents., Coordinate with on-site technicians to...
New Business Development
Developing new business opportunities in the U.S. trucking sector by offering safety, compliance, and operational support services., Understanding each client's unique challenges and tailoring solutions that address their specific needs.
Freight Broker - Dispatcher - Track & Trace
Supported two major U.S.-based logistics accounts by handling freight brokering, driver dispatching, and real-time load tracking., Coordinated shipments of food and retail goods across multiple states, ensuring on-time pickup and delivery.
Bilingual Consultant Agent
Supported international travelers using the HotelBeds platform, assisting with booking confirmations, modifications, and last-minute check-in issues.
Bilingual Consultant Agent
Provided support to both travelers and property owners using the VRBO vacation rental platform.
Customer Service Associate
Assisted customers with issues related to international money transfers.
Bilingual Sales Representative
Sold gas and electricity plans to residential customers in the U.S. through outbound calls.