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Juan
Bilingual Customer Service Agent
Contato
Competências
Experience in bilingual customer service, resolving inquiries, and ensuring client satisfaction.
Reviewed, researched, and managed legal documents and client files to support legal processes.
Effective in client interactions, team training, and cross-functional communication.
Skilled in managing client records, case files, and scheduling in dynamic environments.
Proficient in bilingual support, document verification, and training delivery.
Formação acadêmica
Idiomas
Resumo
Dedicated bilingual support agent experienced in customer service, legal document review, and team training. Skilled in communication, organization, and document management, with proven ability to handle complex cases and improve service quality.
Principais conquistas
- Provided high-quality bilingual customer support at Teleperformance, enhancing client satisfaction.
- Conducted legal document review and client communication at Alonso Alonso Law, supporting case management.
- Delivered training sessions to team members, improving overall service performance.
Experiência
Bilingual Customer Service Agent
Delivered high-quality customer support to bilingual clients, ensuring satisfaction and retention., Conducted legal document verification and provided accurate resolutions to inquiries., Managed complex cases requiring document analysis and compliance verification., Delivered training sessions to...
Bilingual Customer Service Agent
Legal Assistant
Review and research of legal documents, Creation, updating and archiving of client and case files., Communicating with clients to gather information, coordinate meetings and provide updates on their cases.