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Juan
Bilingual Teleperformance Agent
Contato
Competências
Demonstrates strong analytical skills to solve complex problems efficiently.
Collaborates effectively within diverse teams to achieve common goals.
Consistently accountable for tasks, ensuring quality and deadlines are met.
Dedicated to continuous improvement and delivering high-quality results.
Formação acadêmica
Idiomas
Resumo
Experienced in logistics coordination, technical support, and reservation management with a strong focus on data-driven solutions and customer satisfaction. Bilingual in English and Spanish, committed to operational excellence.
Principais conquistas
- Led bilingual technical support for a US bank, coaching new agents and improving team performance
- Managed international reservations for a US airline, enhancing customer satisfaction and operational efficiency
- Utilized advanced Excel and data tools to optimize logistics processes at IMC
Experiência
bilingual teleperformance agent
Technical support agent for a US bank, 5 months in the role of coach, 1 year as a bilingual agent
Logistic coordinator
Logistic dispatcher through Lean solutions, Working with excel and advanced data tools
Bilingual IGT agent
Reservations Agent for a US airline, 4 months as a domestic agent, 4 months managing international reservations around the world