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Juan
Customer Service Representative |New York Times
Contato
Competências
Oversee project lifecycle, coordinate tasks, and communicate with stakeholders to achieve project goals.
Contribute to software design, coding, and testing in various programming languages and frameworks.
Lead multidisciplinary teams, delegate tasks, and mentor junior staff to foster professional growth.
Interact with clients to gather requirements, deliver updates, and ensure satisfaction.
Formação acadêmica
Resumo
Dedicated project manager with 8 years of experience leading software development initiatives, managing teams, and coordinating client communications.
Principais conquistas
- Led multiple software development projects from initiation to delivery, ensuring timely completion.
- Managed cross-functional teams improving collaboration and workflow efficiency.
- Developed project plans, scope, and schedules, aligning with client requirements and expectations.
Experiência
Customer Service Representative |New York Times
Sale and Activation of Subscriptions, Deliver outstanding customer service to retain and gain customers, Review and Resolve escalation tickets, Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.