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Julio
Subject Matter Expert (SME)
Contato
Competências
Applied statistical analysis and data interpretation to support business insights.
Created dashboards and visual reports using tools like Tableau and Power BI.
Managed large databases and executed complex queries for data retrieval and manipulation.
Utilized advanced Excel functions and pivot tables for data analysis and reporting.
Coordinated data projects ensuring timely delivery and stakeholder communication.
Formação acadêmica
Resumo
Experienced data analyst specializing in financial data, dashboards, and strategic analytics.
Principais conquistas
- Developed and maintained dashboards that improved data visualization efficiency
- Led data migration project resulting in streamlined reporting processes
- Analyzed large datasets to identify trends and support strategic decisions
Experiência
Subject Matter Expert (SME)
Provide support for the ‘Shop Four Seasons’ Customer Service Team, Clarify any doubt the team may have regarding the questions and requests received from the customers, Support the designation of daily duties, Help organize schedules to ensure the whole service window is covered.
Customer Service Agent
Provide support and assistance for the ‘ClassWallet’ users; a platform that connects families, teachers and schools with service providers on areas related to educational support and facilities improvement.
Customer Service Agent
Customer service Agent for Cash App, a financial institution that operates mostly in the United States, offering services as a prepaid debit card and a digital Bank Account to receive and send funds.