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Kaleeuh
Loan Servicing Specialist II
Contato
Competências
Demonstrated experience with Customer Service.
Demonstrated experience with Time Management.
Demonstrated experience with Research and laboratory.
Demonstrated experience with HIPPA Compliance.
Demonstrated experience with Medical Terminology.
Formação acadêmica
Resumo
Loan Servicing Specialist II open to new opportunities
Experiência
Loan Servicing Specialist II
Contacted customers by phone to collect overdue payments and negotiate payment arrangements while providing account support.. Maintained accurate documentation of customer interactions, payment activity, and account updates using collection management software.. Reviewed delinquent accounts, assessed collection strategies, and escalated complex disputes to management when necessary.. Monitored payment trends, identified at-risk accounts, and proactively resolved delinquency to meet collection performance goals.. Ensured compliance with FDCPA regulations and collaborated with cross-functional teams to resolve customer issues efficiently.
Benefits/ Eligibility Specialist
Responds to patient calls timely and professionally and documents appropriately in the patient chart.. Reviews clinic schedules 48 hours in advance of appointment for designated locations and checks all eligibility and benefits to ensure patient insurance is active.. Monitors eligibility bucket in EMR for upcoming appointments.. Accountable for verifying that authorizations are obtained and attached to the appropriate appointment at the time of the visit to ensure the claim is submitted correctly and accurately.. Protects and keeps all patient information confidential following all HIPAA, state, and federal laws. Upholds and promotes patient safety and quality.
Collections Specialist
Responsible for developing, implementing, maintaining, and managing organization policies on collection practices.. Monitor accounts to identify outstanding debts.. Report on collection activity and accounts receivable status.. Review and resolve billing and customer credit issues assigned via work lists daily as directed by supervisor.
Collections Specialist
Provided exceptional customer service to internal and external customers.. Identified and tracked large accounts that have been deemed delinquent.. Utilized computer systems to handle skip tracing.. Denoted large accounts to outside collection agency for further collection efforts as needed; assisted with collections and legal actions to relating accounts.
Customer Service Representative
Ensured excellent customer services to include assessing customer needs, meeting quality standards for services, and evaluating customer satisfaction.. Researched systems to find missing information as applicable; coordinate with other departments to resolve issues when needed.. Provided feedback on the efficiency of the customer service process.. Handled order forms as required by customer needs which may include payment processing.. Identified and escalated issues, routes calls to appropriate resources and conducts follow-up calls when necessary.. Properly document each interaction into the appropriate tracking system.
Developmental Disabilities Technician
Provided training to individuals in a variety of areas depending upon the individual’s needs.. Observed and maintained an awareness of individuals’ behavior and physical location to ensure their security and safety.. Maintained records of activities, classes, routines, eating habits, medical conditions and/or behavior issues.. Transported, assisted, and/or provided appropriate care within the home.. Participates and provides input into the development of person-centered treatment plans.