Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Karen
Customer Service - Call center agent
Contato
Competências
Performed statistical analysis and data interpretation to inform business decisions.
Created dashboards and visual reports using tools like Tableau and Power BI.
Designed surveys and experiments for market research projects.
Worked with data engineers and marketing teams to streamline reporting processes.
Formação acadêmica
Resumo
Dedicated data analyst with experience in extracting insights and supporting strategic decisions through comprehensive data analysis and visualization.
Principais conquistas
- Led data collection and analysis to support marketing strategies and client decision-making
- Developed and maintained dashboards consolidating key performance metrics
- Collaborated with cross-functional teams to enhance data accuracy and reporting efficiency
Experiência
Customer Service - Call center agent
Helped large volume of customers every day with positive attitude and focus on customer satisfaction., Addressed customer account discrepancies and concerns., Helped other agents getting all the knowledge and confidence needed to provide a good service.