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Karina
Customer Service / Tech Support Representative
Contato
Competências
Handled high volume inquiries and provided exceptional support across telecom, delivery, and automotive sales sectors.
Resolved complex technical issues using detailed troubleshooting methods to ensure high customer satisfaction.
Applied sales techniques to promote service upgrades and product packages, improving upsell conversion rates.
Reviewed vehicle and transaction documents at Teleperformance to ensure adherence to protocols and accuracy.
Effectively communicated with customers via verbal and written channels to resolve issues and promote services.
Formação acadêmica
Idiomas
Resumo
Experienced support specialist skilled in technical troubleshooting, customer education, and sales. Adept at managing high-volume inquiries and interdisciplinary tasks to deliver superior customer satisfaction and efficiency.
Principais conquistas
- Provided customer support for major telecom clients like Charter and T-Mobile, and delivery services such as Grubhub and Uber Eats at STARTEK.
- Educated customers on service plans, promotions, and product upgrades, utilizing technical expertise to resolve complex issues at CONCENTRIX.
- Consistently exceeded performance metrics in high-pressure sales roles at Priceline, including call resolution time, customer satisfaction, and upsell conversion rates.
Experiência
Customer Service / Tech Support Representative
Provided top-notch customer support for prominent telecom clients such as Charter and T-Mobile, and delivery companies as Grubhub and Uber eats.
Technical Support
Educating customers on service plans, promotions, and product upgrades to drive sales growth., Utilized technical expertise and systematic troubleshooting methods to resolve complex technical issues, ensuring high customer satisfaction.
Sales Representative
Specializing in hotel and package reservations for booking.com, priceline.com, and United Packages., Proven ability to thrive in high-pressure environments, consistently exceeding performance metrics including call resolution time, customer satisfaction, and upsell conversion rates.
Quality Department Representative
Supporting VROOM, an automotive sales app. Responsibilities included reviewing documents and ensuring adherence to protocols for vehicle buying and selling transactions.