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Kathleen
Sales Executive at Corporacion Micagroup Entertainment
Contato
Competências
Skilled in developing strategies to enhance customer satisfaction and loyalty.
Proficient in analyzing customer feedback and key satisfaction metrics for actionable insights.
Experienced in managing projects using Notion, ensuring timely delivery and goal achievement.
Capable of designing visual content using Canva to enhance communication and branding.
Knowledgeable in leveraging artificial intelligence tools and standard office software.
Formação acadêmica
Resumo
Dedicated sales professional experienced in designing customer experience strategies, analyzing feedback, and utilizing digital tools to foster client satisfaction and retention.
Principais conquistas
- Designed and implemented customer experience strategies, improving satisfaction metrics
- Monitored key indicators like CSAT and NPS, utilizing feedback analysis to drive improvements
- Enhanced client engagement through targeted initiatives, increasing customer retention
Experiência
Ejecutivo de Ventas
Diseño e implementación de estrategias para mejorar la experiencia del cliente.. Monitoreo de indicadores clave de satisfacción (como CSAT o NPS) y analisis de feedback de los usuarios para identificar oportunidades de mejora continua.. Gestión de quejas y resolución de problemas, asegurando la fidelización.