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Kenia
Back Office Agent
Contato
Competências
Provided support to banking, logistics, and hospitality clients, ensuring satisfaction and issue resolution.
Effectively managed inquiries and supported customers via phone, email, and in-person interactions.
Monitored calls and guided agents to maintain service standards in a call center environment.
Verified parcel tracking and billing information, supporting expediting processes in logistics.
Utilized reservation and management systems such as Opera and bus systems in hospitality settings.
Formação acadêmica
Resumo
Experienced in customer support, logistics, and hospitality, with a strong focus on quality, communication, and problem-solving. Skilled in operations, mentoring, and client interaction across multiple sectors.
Principais conquistas
- Handled multiple roles across customer service, logistics, and hospitality, showcasing adaptability and broad skill set.
- Supervised quality control processes and mentored agents to improve service standards.
- Supported various systems including Opera and Buses for guest services at luxury resorts.
Experiência
Back Office Agent
Written customer service to online banking customers., Parcel tracking and billing information verification for an American logistics company (C.H. Robinson) expediting the process and payment.
Certificate Agent
Organize and send gift certificates to participating guests of the Sunset chain.
Telephone Operator
Provide attention to guest’s inquiries and information about the resort and its surroundings.
Telephone Operator
Provide attention to guest’s inquiries and information about the resort and its surroundings., Room service agent using systems such as opera and buses.
Customer Service Agent
Help on bookings as well as support with changes to bookings.
Mentor
Help agents, monitor calls to ensure quality in customer service.
Customer Service Representative
Provide telephone support to American customers of television, cable and internet services, change of plans and technical service.
Customer Service Representative
Support to mobile phone customers providing information about the services and making service changes and updates.
Supervisor
Ensure the quality of the materials to be delivered as well as monitor their entry and exit.