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Kevin
Technical Support Analyst (T2)
Contato
Competências
Utilized JavaScript for building responsive front-end interfaces and enhancing user experience.
Developed reusable components and implemented state management in React-based web applications.
Built server-side APIs and services to support front-end functionalities.
Designed and managed database schemas, optimized queries for performance.
Participated in sprint planning, stand-ups, and retrospectives to ensure project progress.
Resumo
Experienced developer specializing in JavaScript frameworks and backend integration.
Principais conquistas
- Led the development of a multi-platform web application, improving user engagement
- Collaborated cross-functionally to deliver key features on time and within scope
- Contributed to codebase optimization resulting in improved application performance and maintainability
Experiência
Technical Support Analyst (T2)
Provide Best Technical Support (MX and US customer), End-user support and staff training, Knowledge of network protocols and monitoring tools, Excellent communication and interpersonal skills, Interpreter for internal company trainings (Portuguese-English), Nesting for new employees and New L2 agents, Opportunity to work with the Talent Acquisition department in recruitment (Brazil area), Training on different internal company products, Diagnosis and resolution of technical problems, Network configuration and maintenance, Chat assistance (L1 agents), Customer service and technical support, Handling of tools and software (GOTO products), Office package
Customer Service Specialist
Working as a customer service agent, we provided the best service by reporting work daily, I helped clients solve their doubts and needs quickly and efficiently, I had to work under pressure with encouragement and enthusiasm to achieve personal goals and likewise working as a team