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Kevin
Sales Agent
Contato
Competências
Led cross-functional teams to deliver IT projects, streamlining workflows and increasing efficiency.
Applied Agile frameworks like Scrum and Kanban to improve project delivery cycle times.
Managed stakeholder communication and expectations throughout project lifecycles.
Developed detailed project documentation and technical specifications for teams and clients.
Supervised and mentored team members to cultivate a collaborative and productive work environment.
Formação acadêmica
Resumo
Experienced in leading software development teams, implementing Agile practices, and managing client relationships to ensure successful project delivery.
Principais conquistas
- Led a team of 15 developers to deliver a complex software project on time and within budget.
- Implemented Agile methodologies resulting in a 20% increase in team productivity.
- Managed client relationships to ensure project requirements were met and expectations exceeded.
Experiência
Sales Agent
Working for Dish Network as a retention specialist dealing with customers that have been escalated at the point to cancel their services, providing acknowledge but also a solution for their concerns., HP Instant Ink as customer service, tech support and up-selling AI PHP services.
Supervisor
Lead a small sales team for DIRECTV and AT&T in Spanish., Training new hires in product knowledge and using sales tools., Payments and chargebacks., Manage leads and process sales in SaraPlus and Opus., Manage marketing resources and advertisements through Google Ads.
Sales and Customer service
Providing customer service and selling tickets for Sprinter Bus which is a bus company that makes commercial bus trips across the whole east coast in the United States.