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Kevin
Agent CSR
Contato
Competências
Managed social media platforms, creating content and engaging with audiences across channels.
Performed competitive analysis and customer surveys to inform marketing strategies.
Developed and curated content for blogs, newsletters, and social media to increase engagement.
Designed and executed marketing campaigns aligned with brand goals and timelines.
Formação acadêmica
Resumo
Experienced in developing and executing marketing strategies, managing social media, and conducting market research.
Principais conquistas
- Led a team to develop a multi-channel marketing campaign increasing brand awareness
- Managed social media accounts, achieving an average engagement rate of 15%
- Conducted market research that informed product positioning strategies
Experiência
AGENT CSR
Handled chats and emails, Provided call support
AGENT CSR
Managed marketplace customer service, Provided technical support for Etsy account
Customer Service Representative
Supported customers with loans, Handled payments and day to day banking services, Provided technical assistance for online banking platforms