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Kimberly
Costumer service agent
Contato
Competências
Delivered customer service support across banking and hospitality, addressing a variety of client needs and inquiries.
Analyzed and resolved technical platform issues and customer complaints to ensure smooth service experience.
Communicated clearly with customers to explain products, resolve issues, and mediate conflicts tactfully.
Provided technical assistance related to banking platforms and accommodation management systems.
Utilized empathy to understand and address customer concerns, fostering positive interactions.
Formação acadêmica
Idiomas
Resumo
Dedicated customer support specialist with over 3 years of experience in banking, credit, and hospitality sectors. Skilled in problem resolution, effective communication, and technical assistance, committed to ensuring customer satisfaction.
Principais conquistas
- Provided comprehensive support to customers at CONCENTRIX, SCOTIABANK, and SUTHERLAND, handling banking, credit, and accommodation issues.
- Assisted customers in opening new accounts, explaining product features, and resolving service problems efficiently across multiple industries.
- Leveraged empathy and problem analysis skills to enhance customer satisfaction and resolve conflicts in a fast-paced environment.
Experiência
Costumer service agent
Provide support to customers regarding their credit cards, banking transactions, and help them open new accounts and lines of credit.
Costumer service agent
Provide support to customers in Canada regarding their bank accounts, transactions, details about their auto credit lines, and also offer them new products based on their profile.
Costumer service agent
Provide support to guests with any problems that may arise in the accommodation, carry out a mediation process to reach a fair solution for both parties, provide technical support for the platform, among other things.