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Laura
Community Manager
Contato
Competências
Experience managing and creating content for social media platforms including Instagram, TikTok, and Facebook.
Skilled in visual content design using Canva and strategic content development for growth.
Proficient in handling calls, emails, invoicing, file management, and task organization using Excel, Word, and Google Drive.
Handled client inquiries, resolved complaints, managed sales and inventory in hospitality and retail environments.
Experienced with Microsoft Office, Tienda Nube, Mercado Libre, ChatGPT, and other AI and cloud management tools.
Formação acadêmica
Idiomas
Resumo
Experienced community and social media manager with strong administrative and customer service background, skilled in content creation and digital tools.
Principais conquistas
- Managed social media accounts across Instagram, TikTok, Facebook, and Google Ads, implementing growth strategies and content creation.
- Provided administrative support through email, calls, invoicing, and supplier management, improving operational efficiency.
- Supervised team and handled customer service, stock control, and sales reporting in hospitality and retail settings.
Experiência
Community Manager
Gestión de redes sociales (Instagram, TikTok, Facebook, Google Ads, Tienda Nube), Creación de contenido visual en Canva y estrategias de crecimiento, Asesoramiento a empresas y atención de consultas en línea, Uso de herramientas de inteligencia artificial (ChatGPT) y gestión en la nube
Asistente Virtual
Soporte administrativo general: atención de llamadas y correos, Emisión de facturas, gestión de proveedores y control de stock, Redacción de documentos y manejo de Excel, Word y Google Drive, Organización de tareas y seguimiento de clientes
Atención al Cliente y Caja
Cobro, manejo de caja y control de stock, Supervisión de un equipo de trabajo de 5 personas, Atención personalizada y resolución de reclamos
Atención al Cliente
Gestión de pedidos y facturación, Control de inventario y seguimiento de clientes, Administración de redes sociales y elaboración de informes de ventas