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Laura
Call Center Bilingual Agent (customer Service)
Contato
Competências
Provided technical support and troubleshooting in customer service roles.
Resolved complex customer issues involving multiple departments efficiently.
Utilized CRM systems to record and manage customer interactions.
Performed bilingual interpretation in healthcare communication scenarios.
Formação acadêmica
Idiomas
Resumo
Experienced bilingual contact center agent with a strong background in technical support, customer relations, and team management across healthcare and pharmacy sectors.
Principais conquistas
- Provided technical assistance and resolved customer inquiries efficiently at Foundever
- Managed bilingual interpretation, facilitating communication in healthcare setting at ICC
- Led team management and process improvements in pharmacy operations at Pharmacy La Trinidad
Experiência
CALL CENTER BILINGUAL AGENT (CUSTOMER SERVICE)
Answered incoming calls and provided technical assistance to customers., Resolved problems and inquiries in an efficient and courteous manner., Utilize customer relationship management (CRM) software to record interactions., Maintain high standards of customer satisfaction and meeting service...
MEDICAL BILINGUAL INTERPRETER
Listening to a message given by a person or persons in a language other than that known to most receivers, along with retention of information.
SME
Manage a team distributed in different locations through weekly audits, consulting, submission of paperwork and resolution of concerns., Development and implementation of improvements in the pharmacy organization system., Delivery of financial and inventory reports, including short-, medium- and...