Laura

Customer Operations & Administrative Support Specialist

Provide bilingual customer support via phone, email, and WhatsApp.. Coordinate medical appointments and provider network searches.. Collect, organize, and maintain confidential insurance documentation.. Monitor client payments and perform proactive follow-up.. Maintain accurate digital records and update client information.. Support insurance enrollment and healthcare customer service processes.. Collaborate effectively in a fully remote work environment.. Resolve client inquiries while providing professional, timely service.