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Laura
Medical records legal administrative assistant (VA)
Contato
Competências
Provided bilingual customer support via phone, chat, and email across banking, streaming, and retail sectors.
Collected, verified, and tracked data related to legal, financial, and customer service activities.
Reviewed legal documents and conducted financial audits related to vehicle loans and legal cases.
Managed schedules for team members and assisted in process coordination in different roles.
Delivered bilingual support across multiple channels, ensuring clarity and customer satisfaction.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with over 10 years in customer service, legal documentation review, and data management. Skilled in bilingual communication, schedule coordination, and client retention across banking, streaming, and retail sectors.
Principais conquistas
- Managed legal and administrative tasks at SOLVO, including scheduling, data collection, and outbound calls.
- Handled customer retention and sales via live chat at OUTPLEX, improving client engagement.
- Reviewed legal documents, managed schedules, and led quality audits as SME at SUTHERLAND for Capital One.
Experiência
Medical records legal administrative assistant (VA)
Managing schedules, outbound calls and strategies, CM assistant, collecting data.
Chat customers-retention-sales Consultant for streaming services
Live chat agent, data entry and retention
collection consultant
Inbound and outbound collection agent
Freelancer Back Office Consultant
Customer service via email, case resolution and data tracking regarding video games and online purchases.
Back Office Consultant - Subject Matter Expert (SME Capital One)
Review of legal documents, outbound calls and data verification, Assistant manager, in charge of schedules, quality success, training, financial audit and data monitoring, Expert in vehicle loans, with experience in inbound calls for loan procedures.
Agent-Bilingual
inbound customer service in online purchases and general information, stores, deliveries and tracking.
Agent-Bilingual
inbound customer service on bank accounts and general information
Agent-Bilingual, customer service on telephone lines
inbound customer service on telephone lines, billing and general information about phone line services
Waitress - Cashier - Kitchen assistant
customer and table service, food handling and cash management