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Laura
Business analyst and project specialist
Contato
Competências
Experience in coordinating project activities, managing timelines, and supporting documentation processes.
Handled customer inquiries, claims, and disputes with effective communication and accurate record-keeping.
Maintained detailed project and customer records, generating reports and ensuring compliance.
Acted as liaison between teams and clients, facilitating clear communication and issue resolution.
Proficient with Microsoft Office, CRM systems, and internal portals for data monitoring and reporting.
Formação acadêmica
Idiomas
Resumo
A dedicated professional skilled in project management, documentation, and customer service. Experienced in supporting workflows, stakeholder communication, and process improvements in tech and service environments.
Principais conquistas
- Supported daily project workflows at Zensar Technologies, ensuring on-time completion of deliverables.
- Facilitated documentation review, stakeholder communication, and maintained accurate project records.
- Managed customer inquiries and case tracking at TTEC, supporting billing, claims, and dispute resolutions.
Experiência
Business analyst and project specialist
Supported daily project workflows by tracking timelines, deliverables, and case progress to ensure on-time completion., Coordinated with cross-functional teams and external stakeholders to facilitate documentation review, completeness, and approvals., Maintained accurate project documentation,...
Customer care representative
Handled high-volume customer interactions while ensuring accurate documentation and compliance with internal procedures., Supported customers with billing inquiries, claims-related issues, service disputes, and payment arrangements., Logged and tracked cases in internal systems, ensuring complete...