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Leidy
Coordinadora Call Center
Contato
Competências
Led and managed multiple projects, coordinating teams, timelines, and deliverables.
Applied Agile practices such as Scrum and Kanban to streamline project workflows.
Supervised and mentored project teams, fostering collaboration and productivity.
Maintained effective communication with clients to ensure project requirements and expectations are met.
Formação acadêmica
Resumo
Experienced project manager with a decade of delivering IT solutions.
Principais conquistas
- Led a cross-functional team to deliver five major projects on time and within budget.
- Implemented new project management processes that improved delivery efficiency.
- Progressed from Junior Project Coordinator to Senior Project Manager over five years, gaining expertise in stakeholder communication and resource allocation.
Experiência
Coordinadora Call Center
Apertura de sede en la ciudad de Medellin, Encargada de contratación, capacitación y entrenamiento del equipo, Seguimiento y cumplimiento de Metas diarias, Encargada de la Operacion tanto comercial como telefónica de la sucursal Medellín
Asesora Comercial
Coordinadora Call center
Inicié como Relacionista Call center y previamente fui ascendida a coordinadora, Liderar equipo de trabajo, Hacer seguimientos, Capacitaciones, Entrenamientos constantes con el personal, Verificación de procedimientos