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Leidy
Customer Service Agent
Contato
Competências
Provided bilingual customer support, resolving inquiries and managing account-related requests efficiently.
Addressed account disputes and managed complex customer requests with effective solutions.
Organized and coordinated event operations, managing entry, exit, and logistics for large-scale events.
Utilized Microsoft Excel and digital tools for data management, transaction review, and process support.
Engaged effectively with customers, team members, and event personnel to ensure smooth operations.
Formação acadêmica
Idiomas
Resumo
Experienced bilingual customer service agent and event logistics assistant skilled in handling inquiries, managing transactions, and coordinating events. Adept at problem-solving, technical tools, and effective communication, with a history of supporting customer needs and event operations...
Principais conquistas
- Assisted customers with inquiries, account updates, and password recovery at Atento Colombia S.A.
- Handled disputes and reviewed transactions efficiently using VISA programs at Teleperformance Colombia
- Supported event logistics, managed access control, and coordinated operations at Mundo Aventura and Festival Estéreo Picnic
Experiência
Customer Service Agent
Assisted customers with general inquiries., Updated personal information and managed password recovery., Guided users through processes on website and app., Managed payments and requests for cards and additional services.
Bilingual BackOffice Agent
Reviewed accounts and VISA customer transactions., Handled disputes related to unauthorized transactions., Processed and resolved daily case volumes., Proficient in Excel and VISA programs.
Actress / Event Logistics Assistant
Performed as character in attraction shows., Supported event logistics and guest assistance.
Event Logistics Assistant
Organized event logistics and access control., Coordinated internal and external event operations., Managed entry and exit of staff and collaborators.