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Leidys
OP Customer Expert
Contato
Competências
Utilized statistical tools to interpret complex datasets, informing strategic decisions and process improvements.
Designed and optimized queries for large databases, ensuring efficient data retrieval and integrity.
Developed dashboards and reports using Tableau and Power BI to visualize key performance metrics.
Built models to forecast financial outcomes, supporting investment and risk assessment strategies.
Formação acadêmica
Resumo
Experienced data analyst with a strong background in financial services, skilled in SQL, BI tools, and data validation. Adept at transforming complex data into actionable insights to support strategic decision-making.
Principais conquistas
- Developed comprehensive dashboards that improved decision-making efficiency for client portfolios.
- Led data migration project resulting in streamlined reporting processes and reduced manual effort.
- Enhanced data accuracy and consistency through rigorous validation protocols across multiple projects.
Experiência
OP Customer Expert
Atender las peticiones, quejas y reclamos que llegan a través del chat, correo electrónico y redes sociales., Registro de interacciones en las herramientas y/o aplicativos que se manejan en la operación.
Asesor Negociador
Realizar gestión de cobro a clientes por medio de llamadas, correo y otros canales autorizados., Negociar acuerdos de pago, establecer compromisos y hacer seguimiento hasta su cumplimiento., Actualizar y verificar la información de contacto y estado de cartera en los sistemas internos.