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Leonardo
Retention and Presales Agent
Contato
Competências
Handled inquiries, dispute resolution, and guidance for healthcare and financial services, ensuring client satisfaction.
Assisted customers in purchasing decisions, offered product bundling, and supported prospect engagement.
Communicated fluently in English and Spanish, supporting diverse customer needs across various sectors.
Provided health-related information, facilitated authorization requests, and explained benefits to patients.
Proficient with CRM tools like Salesforce, Office Suite, Google Drive, and multimedia applications.
Formação acadêmica
Idiomas
Resumo
Experienced in customer service, dispute resolution, and sales within healthcare and tech industries. Skilled in bilingual communication, technical tools, and client retention strategies.
Principais conquistas
- Resolved disputes between buyers and merchants at Paypall, ensuring trust and continued use of the platform.
- Developed customer retention strategies by engaging prospects and guiding decision-making in home services.
- Provided bilingual support and guidance to healthcare members, improving understanding of benefits and procedures.
Experiência
Retention and Presales Agent
Focused on prospect customers who were about to install home services., Developed retentions skills by helping customers to make the best decision.
Founder - Bilingual Customer Service Representative
Part of disputes department, solving disputes between American buyers and merchants from all over the world., Analyzed evidence and used buyer protection to decide veridic and enhance customers to continue using PayPal., Solved inquiries and explained the different rates, fees and security...
Sales Specialist
Assisted customers when purchasing company products and services., Offered new devices and bundling for the benefit of customers., Took inbound calls of potential new clients, assisting as a sales representative.
Bilingual and Customer Service Representative
Provided accurate and qualified guidance to Humana members regarding the American health care industry., Efficiently solved queries to Humana members about their benefits related to pharmacies, facilities, procedures and physicians., Contacted health care providers and pharmacies to request...