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Bilingual Customer Support Representative
Contato
Competências
Utilized SQL for querying, data extraction, and database management within analytical projects.
Created dashboards and visual reports to communicate data insights effectively to stakeholders.
Managed and analyzed large datasets in Excel using pivot tables, formulas, and data tools.
Leveraged Python for scripting data processing tasks and automating workflows.
Worked with cross-functional teams to develop data solutions aligned with business needs.
Formação acadêmica
Resumo
Results-driven Data Analyst with extensive experience in financial services leveraging data to enhance decision-making.
Principais conquistas
- Developed and maintained dashboards, reports, and data pipelines to support decision-making processes.
- Collaborated with cross-functional teams to gather requirements and implement data solutions.
- Participated in data validation and cleaning to ensure accuracy and consistency of datasets.
Experiência
Bilingual Customer Support Representative
Provided customer support to English-only and bilingual clients via chat, email, and phone., Utilized tools such as Salesforce, and Google Workspace to manage interactions, coordinate with teams, escalate and track issue resolution., Maintained high client satisfaction by responding with empathy, clarity, and cultural awareness in both English and Spanish.
Bilingual Sales Representative
Engaged English-speaking customers through inbound and outbound calls, focusing on product education, personalized solutions, and closing sales., Built strong rapport with clients by actively listening, addressing objections, and tailoring recommendations to meet individual needs.