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Lindiwe
Customer Service Advisor - PnP ASAP
Contato
Competências
Demonstrated experience with Customer service & complaints.
Demonstrated experience with Outbound customer calls.
Demonstrated experience with Email & web-based support.
Demonstrated experience with Problem solving & investigation.
Demonstrated experience with Active listening & empathy.
Formação acadêmica
Resumo
Professional profile
Experiência
Customer Service Agent - Middle Office / Complaints Department
Handle customer complaints and follow-ups through email and mainly outbound calls.. Contact customers to discuss complaints, provide updates and support the resolution process.. Listen carefully to customer concerns, gather relevant information and communicate professionally.. Maintain accurate customer information and follow internal procedures when handling complaints.. Work with colleagues and relevant teams to ensure complaints are reviewed and addressed.. Provide clear feedback while maintaining a helpful and empathetic approach.
Customer Service Advisor - PnP ASAP
Handled inbound calls and emails relating to online shopping and customer orders.. Resolved technical issues, failed orders, cancellations, refunds, voids and buffer amounts.. Assisted customers with Smart Shopper linking, updates and points refunds.. Used Zendesk and SAPIdentify to support customer queries and resolutions.. Supported colleagues with Smart Shopper and TymeBank bank-card linking.. Provided clear, friendly and professional customer service in a high-volume environment.
Customer Service Advisor - M&S UK Campaign
Handled customer enquiries through telephone and email support.. Assisted with returns, refunds, order-related concerns and complaints.. Supported transactions requiring manager authorisation.. Used active listening and clear communication to resolve customer concerns.. Maintained professionalism and accuracy during high-volume periods.
Customer Service Ambassador - TymeBank (now GoTyme Bank)
Assisted customers with banking-card queries and account-related support.. Provided customer service and supported soft-sales conversations.. Helped customers and colleagues with Smart Shopper and TymeBank bank-card linking.. Built customer relationships through patience, professionalism and clear communication.