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Lisanka
Customer Relations Manager
Contato
Competências
Applied in developing interactive web interfaces and client-side scripting.
Used to build dynamic single-page applications and improve user experience.
Utilized for server-side development and creating RESTful APIs.
Executed database design, queries, and data management for backend services.
Managed source code and collaborated with team members using Git.
Formação acadêmica
Resumo
Experienced developer with a focus on web application creation and backend integration.
Principais conquistas
- Led the development of a customer portal, enhancing user interaction and satisfaction.
- Collaborated with cross-functional teams to design and deploy scalable backend services.
- Wrote, tested, and maintained code across multiple projects, improving system reliability.
Experiência
Customer Relations Manager
Develop and maintain strong relationships with key clients to ensure long-term customer satisfaction and loyalty., Lead and manage customer service teams, providing training and support to ensure high-quality service., Address and resolve customer complaints, issues, and concerns in a timely and professional manner., Analyze customer feedback and data to identify trends and implement strategies to enhance the customer experience., Collaborate with sales, marketing, and product teams to ensure customer needs are met and expectations exceeded., Monitor customer satisfaction metrics and work towards improving service delivery and customer retention., Develop and implement customer loyalty programs and personalized service strategies.
Talent Acquisition Specialist
Lead full-cycle recruitment across multiple regions, including sourcing, screening, interviewing, and onboarding candidates., Develop and implement recruitment strategies aligned with regional business needs., Partner with hiring managers to understand staffing requirements and organizational culture., Utilize various sourcing channels to attract and engage top talent., Track and report key recruitment metrics to optimize hiring processes., Advise on market trends, salary benchmarks, and talent availability., Ensure a positive candidate experience and collaborate on smooth onboarding.