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Lissandro
Team Leader – Administrative and Operational Support
Contato
Competências
Applied process management skills to coordinate operations and improve workflows.
Led and supported teams in a high-volume customer service environment.
Delivered personalized support across multiple channels, resolving inquiries effectively.
Identified patterns in customer issues and contributed to process improvements.
Participated in suggesting enhancements to existing procedures based on customer feedback.
Formação acadêmica
Resumo
Experienced professional specializing in customer support, team coordination, and process improvement within the BPO sector.
Principais conquistas
- Promoted from Customer Service Agent to Team Leader, recognizing outstanding performance.
- Coordinated a team of over 20 agents ensuring compliance with standards.
- Supported onboarding, training, and documentation processes to enhance team performance.
Experiência
Team Leader – Administrative and Operational Support
Promoted from Customer Service Agent due to outstanding performance and process efficiency., Coordinated a team of more than 20 agents, ensuring compliance with administrative standards., Supported feedback, onboarding, and training documentation processes., Prepared performance reports and...
Customer Service Agent
Delivered personalized customer support via calls, chat, and email, effectively resolving inquiries and requests., Consistently exceeded individual quality and productivity goals., Identified common patterns in reported issues and suggested process improvements., Participated in ongoing training on...