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Loren
Agente de servicio al cliente
Contato
Competências
Applied statistical methods and tools to analyze financial data and generate insights.
Created complex spreadsheets and dashboards to present data clearly to stakeholders.
Queried databases to extract and manipulate large datasets for reporting purposes.
Prepared detailed financial reports aligning with accounting standards and internal requirements.
Formação acadêmica
Resumo
Detail-oriented data analyst with extensive experience in financial data management and reporting.
Principais conquistas
- Streamlined the monthly reporting process, reducing report delivery time by 20%.
- Developed dashboards for real-time data insights, enhancing decision-making efficiency.
- Led data validation and cleaning tasks, ensuring data accuracy for finance team.
Experiência
Agente de servicio al cliente
Resolver, documentar y gestionar solicitudes, reclamos y dudas de los clientes que realizan uso de las plataformas correspondientes., Brindando soluciones efectivas y ágiles a los problemas y necesidades correspondientes., Atención y asesoría a usuarios para la planeación de viajes, incluyendo reservas de hotel, tiquetes aéreos, transporte terrestre, tours y asistencia médica., Seguimiento de indicadores de desempeño y cumplimiento de metas de ventas., Enfoque en brindar experiencias de alta calidad al cliente, con una actitud proactiva y resolutiva.