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Lorena
Associate – Account Management
Contato
Competências
Applied statistical techniques to interpret complex datasets in healthcare projects.
Created dashboards and visual reports to communicate insights effectively.
Utilized SQL for querying and managing large datasets within healthcare databases.
Coordinated data collection projects ensuring timely delivery and quality.
Formação acadêmica
Resumo
Dedicated data analyst with expertise in healthcare data management and visualization.
Principais conquistas
- Streamlined data reporting processes, reducing turnaround time by 30%
- Led data collection initiatives across multiple departments, enhancing data accuracy
- Developed dashboards that improved decision-making efficiency for management
Experiência
Associate – Account Management
Assisting user queries and concerns following the program’s guidelines through different channels.
Customer service team lead
KPI ́s follow up., Customer satisfaction survey analysis., Resolution of complaint, petitions and concerns., Appointment setting., Schedule management.
Team leader
High achieving Team leading., Monitor team performance and report on metrics., Overseeing day-to-day operations., MS Excel database management., Coordinate and plan transportation routes., Communicate with both drivers and customers to ensure efficiency and on time arrivals., Scheduling pickups and deliveries.
Team leader
High achieving Team leading., Monitor team performance and report on metrics., Overseeing day-to-day operations., MS Excel database management.