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Luis
Bilingual Billing Representative
Contato
Competências
Used extensively in building interactive web applications.
Developed dynamic client-side interfaces for multiple projects.
Built server-side applications and RESTful APIs.
Managed database schemas and optimized queries.
Participated in Scrum processes for project management and delivery.
Formação acadêmica
Resumo
Experienced software engineer specializing in web application development with expertise in front-end and back-end technologies.
Principais conquistas
- Led the development of a scalable e-commerce platform increasing transaction capacity
- Collaborated with cross-functional teams to deploy SaaS solutions for clients
- Progressed from Junior Developer to Senior Developer demonstrating technical growth
Experiência
Bilingual Billing Representative
Taking care billing issues related to our customers cancellations and upgrades for new packages.
Bilingual Representative
Manage billing issues related to complaints and collections., Customer service for our customers.
Technical Support Agent
Manage technical support issues related to the services we provide, cable, internet, phone and home security.
Customer Service Agent / Team Lead
Manage the sales and reservations calls department team., Open a new line of business with 17 agents., Manage calls about new reservations, sales, and customer care issues.
Track and Trace Agent / Carrier Ops and Sales
In charge of 3 different customers., Close deals and develop long term business with the carriers and owners.
Recruitment Lead
Lead recruitment for this nursing app, closing and selling available shifts.