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Luis
Portabilities Team Lead
Contato
Competências
Managed and coordinated remote teams in telecommunications and customer support environments.
Provided real-time support and handled queries in high-volume, fast-paced settings across multiple industries.
Supported technical troubleshooting, system activations, and managed operational workflows using various tools.
Processed, audited, and verified healthcare and telecom documents, ensuring accuracy and compliance.
Proficient in content creation, editing, and design using tools like Canva, Photoshop, and After Effects.
Formação acadêmica
Idiomas
Resumo
Dedicated professional with extensive experience leading remote teams, providing technical and customer support, and managing operational workflows in telecom, healthcare, and customer service sectors.
Principais conquistas
- Led a remote telecom team at IDT Corp., managing porting, number provisioning, and quality assurance.
- Handled high-volume customer support for food delivery and banking queries at 24.7 Intouch CX.
- Processed healthcare applications and claims ensuring compliance and data accuracy at Xerox.
Experiência
Portabilities Team Lead
Lead a remote team managing U.S. telecom porting and number provisioning., Oversee DID audits, SPID routing, FOC scheduling, and quality assurance., Provide virtual assistance directly to U.S. management in New Jersey., Coordinate business operations, monitored workflows, and ensured SLA adherence.
Phone Operator
Handled incoming customer queries related to food delivery logistics and banking systems., Delivered real-time customer support across calls and chat in a high-volume environment., Ensured accurate case tracking and multitasking under pressure.
Entertainment Services Agent
Provided technical support, inventory tracking, and data analysis for retail partners., Supported activations and customer troubleshooting across multiple systems.
Healthcare Insurance Entry Agent
Processed and audited healthcare application forms per compliance guidelines., Managed claims, applicant data, and document verification for MetLife clients., Ensured accuracy in billing, disease treatment reviews, and documentation.