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Luis
Representante De Call Center Bilingüe
Contato
Competências
Experiencia demostrada en Empathy.
Experiencia demostrada en Active listening.
Experiencia demostrada en Problem solving.
Experiencia demostrada en Communication.
Experiencia demostrada en Positive attitude.
Formação acadêmica
Idiomas
Resumo
Representante De Call Center Bilingüe buscando nuevas oportunidades
Experiência
Customer service representative
Supported the only website where the customers can purchase construction materials, decorations for the house, appliances.. Helped customers to place orders for the products they wanted to buy.. Checked their order for them to know when his products will be deliver to their house, or to their closes store.. Canceled orders and resubmitted the payment when the orders didn’t go through.
Customer service representative
Help customers pay their credit card bills.. Help them update personal information (phone number, home address, personal email).. Help them request new credit cards when theirs were lost or expired.
Customer service representative
I was in charge of providing different types of services and solutions to the customers through different channels such as calls, emails and chats.. Helped customers and Managers who were new in the company to have access to different applications like SAP or Tracks for their employees by sending the request to the correct team.. Performed password resets for the customers computers when they forgot or didn’t remember the password.
Agente de servicio al cliente
Ayudar a los clientes a pagar sus tarjetas de crédito.. Ayudarles a actualizar información personal (teléfono, dirección de domicilio, correo personal).. Ayudarles a solicitar nuevas tarjetas de crédito cuando las perdían o se les vencían.
Agente de servicio al cliente
Ayudé a los clientes a realizar pedidos de los productos que deseaban comprar a través de la página en línea.. Verificó sus pedidos para informarles cuándo se entregarían los productos en su domicilio o en la tienda más cercana.
Agente de servicio al cliente
Realicé restablecimientos de contraseña para los equipos de los clientes cuando estos olvidaban o no recordaban la contraseña.. Ampliar o desactivar la cuenta de un cliente en caso de que este no fuera a continuar trabajando con la empresa.. Ayudé a clientes y gerentes recién incorporados a la empresa a obtener acceso a diversas aplicaciones —como SAP o Tracks— para sus empleados, gestionando el envío de las solicitudes al equipo correspondiente.