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Luna
Medical Operations Supervisor
Contato
Competências
Experiencia demostrada en Case management and deadline tracking.
Experiencia demostrada en Evidence collection and document verification.
Experiencia demostrada en Case-file auditing and quality control.
Experiencia demostrada en Medical records requests and tracking.
Experiencia demostrada en Government and agency filings (USCIS).
Formação acadêmica
Idiomas
Resumo
Medical Operations Supervisor buscando nuevas oportunidades
Experiência
Medical Operations Supervisor
Supervised intake, triage, and scheduling workflows for personal injury (PI) patients referred by law firms, managing about 64 patients per week.. Audited case files to identify missing documentation, case status, and next steps, and coordinated with law firms, case managers, and providers to resolve gaps.. Requested and tracked medical records and reports from hospitals, clinics, and other healthcare providers in AdvancedMD.. Monitored documentation quality across intake and triage and coordinated physician and patient appointments.
Legal Assistant
Managed family-based adjustment of status and VAWA cases through every stage, handling up to 40 RFE and NOID cases per week in Litify.. Prepared immigration forms (I-130, I-864, I-765, I-360) and assembled supporting-document packages for USCIS submissions.. Managed RFEs, NOIDs, and NTAs; tracked deadlines, biometrics appointments, and interviews; and coordinated pre- and post-interview steps.. Requested, organized, and verified client evidence, and worked with attorneys and paralegals to set action plans and keep cases moving.
Coach, Customer Service & Technical Support Agent
Onboarded and coached employees on process adherence, performance improvement, and KPIs.. Helped teams resolve workflow and technical questions.