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Customer Service Representative
Contato
Competências
Provided exceptional customer service in fast-paced environments, addressing guest concerns and improving satisfaction.
Handled inventory control, cash management, and opening/closing procedures to ensure smooth store functioning.
Developed relationships with clients and resolved guest complaints professionally.
Utilized Microsoft Office tools for record-keeping, budgeting, and detailed documentation.
Formação acadêmica
Resumo
Dedicated professional with over 5 years of experience in customer service and retail management, specializing in enhancing guest satisfaction and operational efficiency.
Principais conquistas
- Enhanced guest satisfaction and improved service offerings at Teleperformance.
- Consistently exceeded performance metrics by delivering prompt assistance and resolving concerns.
- Led daily operations, managed budgets, and fostered client relationships at Helados Sarita.
Experiência
Customer Service Representative
Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly., Resolved guest complaints professionally, resulting in improved overall satisfaction ratings., Created detailed records of guest preferences, leading to more tailored service offerings.,...
Store Manager
Developed relationships with clients for increased loyalty and repeat business., Collaborated with team members to reach collective sales goals, fostering a supportive work environment., Monitored and tracked budgets and expenses., Managed inventory control, cash control, and store opening and...