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Manuel
Customer Service Supervisor
Contato
Competências
Supervised and trained customer service staff, overseeing daily operations and ensuring high service standards.
Provided bilingual assistance via multiple channels, addressing product inquiries, troubleshooting, and escalations.
Handled payment entries, monthly reports, and client follow-ups to ensure accurate financial records and active receivables.
Ensured adherence to quality standards in customer service operations and managed escalated cases to maintain satisfaction.
Performed data analysis for payments, transactions, and reports to facilitate informed decision-making.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with over 10 years of experience in team leadership, bilingual support, and payment processing across retail and financial sectors. Skilled in supervising teams, managing accounts receivable, and ensuring customer satisfaction.
Principais conquistas
- Led a team of customer service agents at Alpha Trade, ensuring compliance with quality and performance standards.
- Provided bilingual support at Amazon, handling inquiries via phone, chat, and email for purchases, deliveries, and returns.
- Managed accounts receivable at Solvo, generating weekly reports and maintaining healthy client payment behaviors.
Experiência
CUSTOMER SERVICE SUPERVISOR
Led a team of customer service agents, ensuring compliance with quality and performance standards., Supervised daily operations, provided training and coaching to staff, and managed escalated cases to guarantee customer satisfaction.
CUSTOMER SERVICE REPRESENTATIVE
Provided bilingual support to customers through phone, chat, and email regarding purchases, deliveries, returns, and product inquiries., Assisted clients with troubleshooting and ensured accurate information was delivered promptly.
BILINGÜAL CUSTOMER SERVICE AGENT
Provide telephone and written support to customers regarding purchases, shipments and products.
ACCOUNT RECEIVABLE SPECIALIST
Make weekly reports concerning the balance of the business., Entered the daily payments of checks and ACH into the business system., Follow the clients to maintain a healthy payment behaviour via email and phone., Provide solutions for the well being of the AR department.