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Marcelo
Customer Service
Contato
Competências
Performed statistical analysis and data interpretation to support business initiatives.
Queried databases to extract, manipulate, and analyze structured data for reporting.
Designed dashboards and visual reports to present insights to stakeholders.
Built complex spreadsheets for data analysis, modeling, and reporting tasks.
Worked with teams across departments to gather requirements and deliver data solutions.
Formação acadêmica
Resumo
Dedicated data analyst with extensive experience in finance, skilled in extracting insights to support strategic decision-making.
Principais conquistas
- Led data analysis projects to inform strategic decisions for investment portfolios
- Developed dashboards and reports to monitor key performance metrics
- Collaborated with cross-functional teams to optimize data collection and reporting processes
Experiência
Customer Service
Excellent communication and ability to express clearly ideas and effectively both verbally and in writing, Keep calm under stressful scenarios, Maintain a resolution-focused approach and provide satisfaction to callers
Technical Support
Technical knowledge in operating tools systems, Software updates, Networks troubleshoot technical issues with compatibility with other electronics equipment’s such as TVs, Speakers, smart devices, PCs and others, Ability to manage multiple tasks and quickly adapt to new systems