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Marco
Customer Service
Contato
Competências
Utilized statistical methods and tools to interpret complex data sets and support business strategies.
Written and optimized SQL queries to extract, manipulate, and analyze large datasets for various projects.
Created complex spreadsheets, dashboards, and automated reports to facilitate data-driven decision-making.
Designed visualizations and dashboards to communicate insights to stakeholders using tools like Tableau.
Worked closely with cross-functional teams, including finance, operations, and IT, to align data strategies.
Formação acadêmica
Resumo
Dedicated data professional experienced in financial data analysis, modeling, and visualization.
Principais conquistas
- Developed and optimized data models to support financial decision-making
- Automated reporting processes, reducing manual effort by 40%
- Collaborated with cross-functional teams to identify insights and improve data quality
Experiência
Customer Service
Responsible for various tasks related to AWS operations, logistics, and customer service within the Amazon facility.
Technical Support
Provided technical support services related to the Nike brand, assisting customers with inquiries and troubleshooting issues.
Support Specialist
Provided support related to life insurance for MetLife, assisting customers with inquiries regarding their insurance policies.