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Marco
Representante de servicio al cliente
Contato
Competências
Utilized active listening and clear communication to understand customer needs and provide effective assistance across different channels.
Provided personalized support, resolved complaints, and maintained high satisfaction scores in fast-paced environments.
Recommended products based on customer needs, contributing to sales targets in retail settings.
Addressed customer issues promptly, calming frustrated clients and ensuring resolution.
Proficient in handling POS systems, email, chat, and Microsoft Office applications to support service tasks.
Formação acadêmica
Idiomas
Resumo
Dedicated customer service professional with over 3 years of experience in retail, handling inquiries, sales, and client satisfaction. Skilled in communication, problem resolution, and product knowledge, committed to delivering a superior customer experience.
Principais conquistas
- Consistently achieved and exceeded individual and team sales goals by understanding customer needs and recommending suitable products.
- Handled multiple communication channels including calls, emails, and chat, ensuring high customer satisfaction and issue resolution.
- Maintained comprehensive knowledge of products and promotions to improve service quality and assist customers effectively.
Experiência
Representante de servicio al cliente
Responder llamadas, correos electrónicos o mensajes de chat para atender preguntas sobre productos, servicios o políticas., Brindar asistencia personalizada a los clientes, comprendiendo sus necesidades y recomendando productos como mochilas, equipaje y accesorios para aumentar las...
Ventas / Servicio al cliente
Verificar el estado de la membresía de los clientes al momento de entrar a la tienda, asegurando que solo los miembros puedan hacer compras.
Cajero
Procesar las compras de los clientes, manejar los pagos (efectivo, tarjeta, etc.), emitir recibos y asegurar una experiencia de pago fluida y eficiente.