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Marcos
Customer Services & Backoffice Specialist at Center Source
Contato
Barranquilla, Atlántico, Colombia
Disponível na CazVid
Competências
Customer ServiceExpert
Exceptional ability to address customer needs, resolve issues, and enhance client satisfaction.
Backoffice OperationsAdvanced
Skilled in managing administrative tasks, data management, and operational workflows.
Team Support & CoordinationIntermediate
Effective in supporting team functions and ensuring smooth operational flow.
Communication SkillsAdvanced
Proficient in verbal and written communication, facilitating clear interactions with clients and colleagues.
Formação acadêmica
Commercial management and telemarketing in call center
SENA
Commercial Technician
Instituto educativa Francisco cose de caldas
Idiomas
English
Resumo
Dedicated customer service and backoffice specialist with over 5 years of experience in call centers and support roles. Skilled in process optimization, team collaboration, and client relations to drive operational excellence.
Principais conquistas
- Streamlined customer support processes, improving response times and customer satisfaction.
- Managed back-office operations, enhancing efficiency and data accuracy.
- Provided floor support, ensuring smooth daily operations and team coordination.
- Contributed to sales and customer retention through effective communication and problem-solving.
Experiência
Customer services/ Backoffice / Floor support
Center Source
2021 - Present
Customer services
Quantica BPO
2020 - 2021
BACKOFFICE
Colombian outsourcing solutions (cos)
2018 - 2018
Customer services and Sales consultant for AT&T
Sutherland Global Services
2015 - 2016
Habilidades
Customer ServiceBackoffice OperationsTeam Support & CoordinationCommunication Skills
Publicado na CazVid - 4 de ago. de 2026