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Margarita
Customer Service Representative
Currículo em vídeo
Contato
Competências
Handled customer inquiries and technical issues to improve satisfaction and resolution rates
Proficient in Google Workspace, Microsoft Office Suite, Asana, Slack, and Notion for daily tasks
Streamlined workflows and improved data organization to enhance operational efficiency
Bilingual communication in English and Spanish applied in customer service and teaching roles
Developed and delivered English classes to diverse age groups at Universidad Americana UAM
Formação acadêmica
Idiomas
Resumo
Dedicated Customer Service Representative with experience supporting diverse clients in bilingual environments. Skilled in workflow optimization and team collaboration.
Principais conquistas
- Provided empathetic customer support in English and Spanish, resolving inquiries and technical issues
- Contributed to team performance and client retention through proactive communication and service
- Streamlined administrative workflows and optimized document handling to increase efficiency
Experiência
Customer Service Representative
Delivered effective, empathetic customer support to a diverse client base in both English and Spanish., Resolved inquiries and technical issues promptly, boosting customer satisfaction and first-call resolution rates., Contributed to team performance improvements and client retention through...
English Teacher
Development of English Classes to children, teenagers and adults.