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Maria
Contact center representative
Contato
Competências
Applied JavaScript in developing dynamic front-end interfaces.
Utilized React.js for building responsive single-page applications.
Contributed to mobile app projects using React Native framework.
Participated in scrum teams, facilitating iterative development and quick delivery.
Formação acadêmica
Resumo
An experienced developer specializing in web and mobile application development with a focus on user engagement and team collaboration.
Principais conquistas
- Developed and maintained multiple web applications, enhancing user experience and functionality.
- Led a team of 4 developers in agile project environments to deliver key software modules.
- Implemented new features for mobile apps that improved engagement metrics.
Experiência
Contact center representative
Managed and updated sensitive patient information in the internal CRM system database daily, ensuring the accuracy of contact details, appointment history and medical requirements., Analyzed call patterns and requests to identify times of greatest demand, contributing to the optimization of schedules and attention times., Guaranteed the integrity and confidentiality of data by following personal data protection protocols (HIPPA as applicable)., Collaborated in improving customer service processes and optimizing appointment scheduling.
English teacher
Taught English and science classes in English to high school students., Designed interactive curricula and didactic activities, promoting critical thinking and the development of language skills., Provided personalized academic support to students and conducted assessments to measure their progress., Encouraged collaborative learning and the use of technological resources in the classroom.