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Maria
Auxiliar Administrativo- Operador Call Center
Contato
Competências
Handled multi-channel customer inquiries with effective communication and problem resolution.
Engaged in client prospecting, needs assessment, and facilitated sales processes in bilingual settings.
Utilized Excel, CRM, Google Workspace, and remote management platforms for operational efficiency.
Managed scheduling, documentation, and interdepartmental coordination remotely.
Formação acadêmica
Idiomas
Resumo
Dedicated call center agent with over 5 years of experience providing multilingual customer support, sales, and administrative assistance. Skilled in leveraging digital tools to improve service quality and operational efficiency. Adept at managing client relationships, presenting solutions, and...
Principais conquistas
- Provided multi-channel customer support, ensuring high client satisfaction
- Managed administrative and operational remote processes including database management
- Performed client prospecting, qualification, and guided buyers through purchase processes
Experiência
AUXILIAR ADMINISTRATIVO- OPERADOR CALL CENTER
Brindé atención al cliente multicanal (telefónica, chat y correo electrónico), garantizando una comunicación empática, resolución efectiva de solicitudes y alta satisfacción del cliente., Gestioné procesos administrativos y soporte operativo remoto, incluyendo agendamiento, manejo de bases de...
Agente de ventas call center
Actualmente desempeño funciones en el área comercial de MJ Newell Homes, realizando atención y gestión de clientes en inglés., Mi labor incluye la prospección y calificación de interesados, presentación de opciones de vivienda, coordinación de citas y acompañamiento durante el proceso de compra.,...