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Maria
FLA1 / Back Office
Contato
Competências
Handled bilingual chats and calls, resolving issues efficiently, and prioritized urgent tickets in a support environment.
Managed property communications, guest interactions, and maintenance requests across multiple platforms.
Used knowledge-base documentation and ticket prioritization to ensure timely support and issue escalation.
Supervised maintenance requests, application processing, and leasing workflows to ensure operational efficiency.
Formação acadêmica
Idiomas
Resumo
Experienced in bilingual customer support, property management, and operational coordination. Skilled in handling inquiries, managing workflows, and ensuring high-quality service delivery across diverse client and tenant needs.
Principais conquistas
- Managed bilingual customer interactions, ensuring efficient issue resolution and consistent target achievement.
- Supported Airbnb and property operations, improving communication workflows and response times for guest and tenant inquiries.
- Coordinated maintenance and tenant workflows, ensuring timely repairs and high standards in property management.
Experiência
FLA1 / Back Office
Managed bilingual chats and calls (Spanish/English) while consistently meeting monthly targets., Prioritized P1 and P2 tickets, ensuring timely support for high-priority clients., Used knowledge-base documentation to resolve issues efficiently and escalated production problems to internal teams...
Virtual Assistant
Supported Airbnb property operations by managing guest communication via calls, texts, and emails., Updated and maintained property information across Airbnb, VRBO, Guesty, Streamline, and Breezeway., Ensured the operations team stayed informed on guest needs, property updates, tasks, and events.,...
Property Manager
Managed maintenance requests for multiple tenants and homeowners, coordinating with vendors to ensure timely and high-quality repairs., Oversaw day-to-day property operations, ensuring homes were well-maintained and compliant with company standards., Reviewed and processed applications from...