Este é o meu perfilContato pela CazVidEste perfil está escrito em inglês
Marianet
Manager, Call Center Services
Contato
Competências
Applied statistical techniques to interpret complex datasets and support business decisions.
Used SQL extensively for database querying, data extraction, and analysis.
Utilized Excel for data visualization, pivot tables, and advanced formulas.
Created dashboards and reports using Tableau and Power BI to communicate insights.
Coordinated cross-functional teams on data projects to meet deadlines and objectives.
Formação acadêmica
Resumo
Experienced Data Analyst skilled in SQL, data visualization, and statistical analysis across finance and healthcare sectors.
Principais conquistas
- Led development of dashboards that improved decision-making efficiency
- Streamlined data collection processes, reducing reporting time by 20%
- Progressed from Junior Analyst to Senior Data Analyst within three years
Experiência
Manager, Call Center Services
App Folio database/platform management for all properties, Marketing vacant units, Delinquency report for tenant rent payment, User activation for new and current residents, Insurance Policy management (make sure residents provide renters insurance information or activate automated Landlords liability Insurance policy), Calling and receiving calls from residents
Property Manager for San Diego Apartments
Management Reporting, Head of 14 Departments/Accounts (overseeing 150 people), Daily Headcount Control, Payroll, Agent and supervisor feedback, Monthly Score Cards, Monthly Operations Bonus, Decision making and problem solving, User creation for all account agents through 'Servicenow' and 'UltiPro' Databases, Onboarding template access control for all positions, User termination for all account agents through 'Servicenow' and 'UltiPro' Databases, Monthly reward budget control and coordination, Staff vacation/PTO/VTO/Medical Leave/Suspension, Recruitment interviews for new hires, Operations seating chart, Work from home deployments, user creation, coordination and supervision.
Manager Assistant
Send resident reminders through App Folio, Start and follow up with eviction processes, Maintenance request management, Leasing process (coordinate showings, ask for FICO score info, monthly budget..)
Manager Assistant
Schedule appointments, Monthly supplies requirements, Answer phone calls, Appointment calendar supervision, Staff Schedule Organization, Product Inventory, Cashiering
Drink Promoter
Daily-weekly activations, Product coverage in Baja California, Cancun, Puebla and Merida, Product inventory, Events, X Pilots event promotion