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Mariela
Customer Service Representative
Contato
Guatemala City, Guatemala, Guatemala
Disponível na CazVid
Competências
Language InstructionAdvanced
Designed and delivered English and German courses for various age groups and proficiency levels.
Customer ServiceIntermediate
Engaged with customers via multiple communication channels to provide support and resolve issues.
Translation & InterpretationIntermediate
Performed translation and interpretation tasks between Spanish and English languages.
Educational Platform ManagementBeginner
Utilized digital educational platforms to support language teaching and learning.
Management & Office SkillsBeginner
Handled administrative tasks using Microsoft Office tools to support educational activities.
Formação acadêmica
Técnico en Traducción y Correspondencia Internacional
Universidad San Carlos de Guatemala
2017
Bilingual Secretarial
Instituto Guatemalteco Israelí
2013
Idiomas
GermanLevel 16 (B2)
Resumo
Experienced in teaching English and German, supporting diverse learners, and providing excellent customer service across multiple channels.
Principais conquistas
- Taught English at B1 and B2 levels, facilitating conversation clubs at Natura Speak Academy
- Delivered German language instruction from A1 level to Kids and Adults at Mundo Lingua
- Provided customer service support across voice, email, and chat channels at World Connection
Experiência
English Teacher (B1 and B2 Levels and Conversation Clubs)
Natura Speak Academy
2023 - 2024
Customer Service Representative
World Connection
2023 - 2024
German Teacher (A1 - Kids and Adults)
Mundo Lingua
English Teacher (A1 - Adults)
IGA
Habilidades
Language InstructionCustomer ServiceTranslation & InterpretationEducational Platform ManagementManagement & Office Skills
Publicado na CazVid - 3 de jul. de 2025