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Marieth
Customer Service Support Advisor (Remote)
Contato
Competências
Implemented SEO best practices to enhance website visibility and organic traffic.
Created and managed content strategies across platforms like Facebook, Instagram, and Twitter.
Produced engaging multimedia content for digital campaigns and blogs.
Analyzed campaign metrics to optimize marketing efforts and report ROI.
Designed and executed email campaigns to nurture leads and promote products.
Formação acadêmica
Resumo
Experienced digital marketing specialist with expertise in SEO, social media, and analytics.
Principais conquistas
- Led multiple digital marketing campaigns increasing online engagement and sales.
- Developed SEO strategies that improved website ranking for target keywords.
- Managed social media accounts resulting in a 30% growth in followers.
Experiência
Customer Service Support Advisor (Remote)
Provided comprehensive support and management to address and resolve concerns raised by users of the Airbnb platform., Played a key role in enhancing user trust by ensuring timely follow-ups and exceeding expectations in service delivery.
Logistics Coordinator / Track and Trace Specialist, (Operations Assistant – Logistics)
Monitored and tracked shipments from ports, rail yards, and warehouses to final destinations, ensuring timely deliveries., Managed equipment logistics to ensure smooth return processes, reducing delays and extra costs., Ensured compliance with regulatory requirements and optimized workflows for transportation operations., Provided administrative support to managers and teams, including reporting, scheduling, and communication.
Senior Account Manager (Account & Client Support)
Drive sales strategies through prospecting, lead generation, and cross-selling services to expand market share and revenue growth., Act as a trusted broker between shippers and carriers, negotiating rates and securing capacity to meet client needs efficiently and profitably., Skilled in leveraging CRM tools and sales analytics to track performance and drive continuous improvement., Manage and grow a portfolio of key client accounts within the logistics and transportation sector, ensuring strong business relationships and long-term retention.